Replicating Apple Support with Conversational AI in 2 hours.
Reimagining the efficiency of human interactions through advanced conversational intelligence.
Let me give you the reason why I’ve decided to create this Apple customer support conversational AI app. My conversational with the human operator took about 7 minutes in total. That’s 7 minutes of someone’s time to answer 2 questions and 7 minutes of my time to ask them.
I believe that artificial intelligence can be used to automate this type of customer support conversation, therefore saving operators time to focus on the most complex issues that require human creativity.
Take a look at the demo call to have a quick look at how the app works:
Purpose of the conversation
The conversation I had with the call center representative was quite short, though informative. My purpose was to ask 2 main questions:
¿Qué puedo hacer para arreglar la pantalla rota del iPhone de mi madre?
¿Cómo puedo cambiar mi propio móvil y conseguir un descuento por un modelo más nuevo?
On the Apple website, all the abovementioned solutions don’t provide an immediate answer. Instead, the users are prompted to contact chat- or voice-based support.
These use cases and so many more can be automated by creating one simple conversational AI app that will tackle all the FAQs in the operator’s stead, saving the company money and time of the operators.